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FAST AUSTRALIAN & WORLDWIDE SHIPPING // ZERO PLASTIC PACKAGING
FAST AUSTRALIAN & WORLDWIDE SHIPPING // ZERO PLASTIC PACKAGING

Vases & Vessels FAQs

DO YOU SHIP WORLDWIDE?

yes, we do ship worldwide!  All international orders (excluding nz) are shipped with dhl express.  Meaning you'll receive your order quickly!

DO YOU OFFER WHOLESALE PRICING OR DISCOUNTS?

At this time we are not accepting wholesale applications. However, we do offer a wholesale discount of 20% for orders of 50 + items for wedding and event industry professionals, florists and stylists. Please send us an email to: store@ohflora.Com.Au to apply for this discount.

WHAT IS YOUR RETURN POLICY?

Oh flora store wants you to be 100% satisfied with your purchase, which is why we have a 30 day return policy provided that items purchased are returned in original condition and in its original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: gift cards, downloadable software products (templates), some health and personal care items.

There are certain situations where only partial refunds are granted. Book with obvious signs of use, cd, dvd, vhs tape, software, video game, cassette tape, or vinyl record that has been opened, any item not in its original condition, is damaged or missing parts for reasons not due to our error, any item that is returned more than 30 days after delivery.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. To return your product, you should mail your product to: hello@ohflora.Com.Au, 4 william st, leichhardt, sydney, nsw 2040, australia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

WHAT METHODS OF PAYMENT CAN I USE TO PAY FOR MY ORDER?

We offer safe shopping and accept most major credit cards as well as debit cards and paypal. You can also pay with your oh flora store gift card that has been purchased through online only.